Job Summary for VCC Director of Operations
Village Catering Company (VCC) is one of the most successful catering providers serving companies and clients throughout Northeastern and North Central Ohio. As a flagship brand within the Sayre Hospitality Group’s family of hospitality-based businesses, Village Catering Company combines top-tier menu offerings with outstanding client service—especially on the day of each event. From drop-and-go orders to fully catered functions, Village Catering is committed to bringing each client’s vision to life through exceptional service and attention to detail.

We are seeking an experienced and strategic leader to serve as the VCC Director of Operations. This pivotal role involves overseeing daily operations, driving business growth, and ensuring the delivery of exceptional catering services. The ideal candidate will possess strong management skills, a strategic mindset, and proven leadership capabilities to lead a dynamic team and uphold the company’s standards of excellence.

 

The VCC Director of Operations plays an integral role in the overall success of Village Catering Company. Reporting directly to Upper Management and the owners—and collaborating closely with key organizational leaders—the Director of Operations is responsible for the duties outlined below.

Responsibilities

  • Lead, manage, and train all Village Catering Company team members, including all VCC Managers within their respective operational areas.
  • Oversee, develop, and implement training sessions for all VCC staff.
  • Ensure compliance with all state and local health and food safety standards as directed by the local health department.
  • Oversee the effective and efficient execution of all pre-event functions, including:
  • Van assignments, U-Haul rentals, and related logistics
  • Event set-ups (Catering Support Staff)
  • Maintenance and organization of event binders for catering teams
  • Preparation of all event materials (service items, décor, etc.)
  • Linen orders, deliveries, and returns
  • Oversee all Event Day functions, including:
  • First Team (Catering Event Staff) operations
  • Second Team (Catering Event Staff) operations
  • Catering Team Support operations
  • Provide leadership and management for all post-event tasks, including:
  • Venue clean-up, including scheduling and supervising company dishwashers at various venues
  • Weekly inventory management and collaboration with the Inventory & Purchasing Manager regarding supply needs and orders
  • Communicate and collaborate with the Human Resources Department regarding the recruitment, hiring, and training of permanent and seasonal staff.
  • Communicate and collaborate with the Director of VCC Sales regarding the execution of personal, bridal, and corporate events.
  • Communicate and collaborate with the Director of Venues regarding the execution of all personal, bridal, and corporate events held at SHG event venues.
  • Perform any other responsibilities as assigned.

Skills & Qualifications

Leadership & Management

  • Proven leadership experience in hospitality, catering, events, or foodservice operations
  • Strong team-building skills, with the ability to coach, mentor, and develop staff at all levels of performance & abilities
  • Ability to hold staff accountable while maintaining a positive work culture
  • Experience overseeing both small and large teams, including seasonal employees

Operational & Strategic Skills

  • Strong organizational and time-management abilities, with the capacity to handle multiple events and priorities, some which may have competing deadlines
  • Experience creating or refining operational systems, SOPs, and workflows
  • Ability to streamline processes to improve efficiency, reduce waste, and enhance quality
  • Financial acumen, including budgeting, cost control, labor management, and vendor negotiations

Client Service & Communication

  • Exceptional verbal and written communication skills
  • Ability to remain calm and communicate clearly in high-pressure, every-changing situations
  • Strong customer service orientation, with experience managing client expectations and resolving conflicts
  • Ability to work professionally with venue partners, vendors, and corporate clients

Event Management & Logistics

  • Experience executing weddings, corporate events, and large-scale catering operations preferred
  • Ability to quickly assess event sites, identify potential issues, and adjust plans accordingly
  • Strong problem-solving skills, especially in fast-moving or unpredictable environments
  • Knowledge of transportation logistics, delivery routing, and on-site event flow

Technical & Compliance

  • ServSafe Manager certification or willingness to obtain
  • Understanding of local health department standards, food safety laws, and regulatory compliance
  • Understanding of all labor laws and ability to operate VCC team members in compliance to those laws
  • Ability to analyze data and create reports to support decision-making

Personal Traits & Work Style

  • Flexibility to work evenings, weekends, and peak seasons as required by event schedules
  • High emotional intelligence with the ability to navigate diverse personalities and customer situations
  • A proactive, solutions-focused mindset
  • Strong attention to detail and quality control

Position Information

  • $60,000 – $70,000/year
  • Permanent Position
  • Full Time:40-60 hours a week, depending on seasonality of the businesses
  • Salary: TBD

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

Apply Here

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